FAQs
- What features are covered under STATscript Online?
- What is meant by "STATscript services are hardware and software independent"?
- Do I need to purchase any special audio player to play the audio files? Where do I transcribe, do I need to follow any specific software or template?
- What Internet speed is required to access STATscript Online?
- What dictation modes are available with STATscript Online?
- How do the audio files get from the doctor to me, the transcriptionist?
- How secure is Internet transmission on STATscript Online?
- What are online records?
- What are the initial setup charges? Are there any additional hardware purchases?
- What savings I can expect by using STATscript services?
- In what ways are STATscript's services different from its competitors?
- What is the scale of applicability - big companies, small companies or individuals?
- What level of support does STATscript offer?
1. What features are covered under STATscript Online?
STATscript Online offers a total transcription solution, offering a file routing platform and transcription service. The web enabled file routing platform helps you
to have better control and to efficiently manage the flow of the audio and document files in
the system. This platform covers many features both on the doctor side as well as the MT side.
On the doctor side, the system is able to capture audio files dictated on several modes such
as digital recorders, toll free telephone dictations, PC dictation, in house dictation system,
send e-mail notifications, archive both the audio and transcribed files for contractual time
period, and retrieve the files based upon various criteria. It also has file status tracking,
e-signature, fax/e-mail, internal messaging, and several online report generation options.
On
the MT side, the system has similar options to those available on the doctor side, except for
that of e-signature.
2. What is meant by "STATscript services are hardware and software independent"?
STATscript Online uses web-enabled software, which does not require any specific
hardware or software at any user's machine. Users only need a browser (Internet
Explorer version 5.0 and above) and an Internet connection to access STATscript Online.
3. Do transcriptionists need to purchase any special audio player to play the audio files?
Where do I transcribe, do I need to follow any specific software or template?
STATscript Online is the only web-based platform on which audio and document files
move from the doctor to transcriptionist and back again seamlessly, resulting in no change to
your current transcription procedures. Also, you do not need any special audio player or
software/template for transcription, as STATscript Online can be easily integrated with your
platform (if any). Audio files can be picked up from your doctors' machine, delivered on your
platform and transcribed reports can be picked from your platform and delivered back to the
doctors.
4. What Internet speed is required to access STATscript
Online?
STATscript Online works on a thin client technology where all processing takes
place on STATscript servers, before being processed and sent to the user's machine. This means
that there is no need for high-speed Internet connectivity at your end. Many of our clients
function with a 28kbps dial-up connection without difficulty.
5. What dictation modes are available with STATscript Online?
All the possible digital dictation modes ranging from toll free number to hand held recorders
and PDAs are available for your doctors to dictate on STATscript Online. Direct
PC-based dictation systems with advanced built-in scanners are also available for hands free
dictation.
6. How do the audio files get from the doctor to me, the transcriptionist?
Within 5 minutes of a doctor's dictation, the doctor's audio file is available on STATscript Online for transcription. You receive an email notification of the upload with details
such as doctor name, audio file name and type, length of the audio file and stat notification.
You can login to STATscript Online with your assigned ID and password from any
Internet connected PC and work on any file.
7. How secure is Internet transmission on STATscript Online?
STATscript Online uses the same 128-bit encryption technology for file transfer
that banks and other financial institutions use to transfer sensitive credit card information,
so that all transmissions and processing are secure.
8. What are online records?
STATscript Online stores audio files i.e. dictations and transcribed reports,
online for the contractual period as per doctors' requirements. They can be retrieved online
using your ID and password. This eliminates the need to maintain a paper copy of records since
they can be retrieved, edited, printed, faxed or emailed online.
9. What are the initial setup charges? Are there any additional hardware purchases?
There is no set up fee. You pay as you go with no minimum billing
or contractual term commitment. There are no hidden charges whatsoever. There is no hardware or
software purchase needed for using STATscript's service, other than an Internet enabled PC and telephone for toll-free dictation.
10. What savings can I expect by using STATscript services?
With STATscript Online, you can expect to reduce turn-around times by 20% to 50% and reduce costs by 30% to 50% compared to traditional file-routing methods. Please email our sales department at sales@STATscriptOnline.com for more
information.
11. In what ways are STATscript services different from its competitors?
STATscript Online is designed according to a hospital or physician practice size and requirements. It is
not a "one size fits all", but a very flexible, customized and economical solution. As your
business grows, you can take advantage of more customized services as per your requirements.
It is also a completely web-based solution, so there are no hardware or software purchases.
We also provide you with our web-based training, FAQs, user guides and user manuals when you sign up with us.
With the help of these materials you will become thoroughly aware of the entire system, which
will help you reduce your training costs.
12. What is the scale of applicability - big companies, small companies or individuals?
STATscript Online is designed in modules so that more advanced features can be added (at no extra cost) depending upon our client's unique needs. The basic feature of this structure,
unlike other companies, which sell the same services to big and small companies alike, is that
it is customized to your needs. As your company grows, matures and evolves, STATscript Online will
be there with you, every step of the way. As always, we are open to our customers' suggestions
and ideas to continually improve STATscript Online.
13. What level of support does STATscript offer?
STATscript has daily online email customer support, including weekends, 24X7.
All engineers are on
call and can solve any technical problem even on weekends.
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