FAQs
- What Internet speed is required to access STATscript Online?
- What dictation modes are available with STATscript Online?
- What online features are available to me as a doctor with STATscript Online?
- What online features are available for me as a medical records officer of a hospital/clinic with STATscript Online?
- What is the complete transcription procedure with STATscript Online?
- How secure is Internet transmission with STATscript Online and what about HIPAA issues?
- Can STATscript Online be integrated with our existing in house dictation system?
- Can I have all my file transfers on a server specific to my use? Can I have all the files backed up on my server?
- What other features are available with STATscript Online?
- What are the initial setup costs?
- How reliable is your service and support?
- What savings can I expect from using the STATscript Online Platform?
- In what ways are STATscript services different from those of its competitors?
1. What Internet speed is required to access STATscript Online?
All processing takes place on servers, which are backed by high speed, dedicated Internet lines. After processing on our servers, the result is sent to the Client's machine. There is no need for high-speed Internet connectivity at your end as many of our clients function with a 28kbps dial-up connection without any difficulty.
2. What dictation modes are available with STATscript Online?
All possible digital dictation modes ranging from toll free number and hand held digital recorders to in-house dictation systems are available for you to dictate on STATscript Online.
3. What online features are available to me as a doctor with STATscript Online?
With STATscript Online, you will have better control of your files through features such as online audio and document archival, automatic and manual file uploading and downloading, advanced electronic patient record search module, online billing, Turn Around Time and account activity reports, dictation status monitoring, document delivery through auto email/fax, file rejection ability, and report approval through the e-Signature feature.
4. What online features are available for me as a medical records officer of a hospital/clinic with STATscript Online?
The medical records officer gets a centralized login ID and password to monitor the work of all the doctors belonging to that particular clinic/hospital/group. You can perform various activities on behalf of your doctors such as automatic file batch upload and download, template uploads, monitor the dictation status, search patient records, reject transcribed reports, generate an online billing report, and Turn-Around-Time and account activity reports.
5. What is the complete transcription procedure with STATscript Online?
Within approximately 5 minutes of your dictation, either on digital recorder or toll-free number, the audio file is available online for transcription. The transcription center will receive an e-mail notification of the file upload with details including your name, audio file name and type, and more. The file is then distributed automatically or manually to a waiting transcriptionist. As per the work distribution settings, the file will automatically go from MT to QA1 to QA2 (if required) and then returned to you. You can monitor the entire procedure online.
6. How secure is Internet transmission with STATscript Online and what about HIPAA issues?
STATscript Online uses 128-bit encryption technology for file transfer, which is the same encryption standard used by today’s banks and financial institutions to transfer sensitive financial information. All transactions and transmissions are secure but please refer to our HIPAA Compliance Preparedness Statement located in the Technology & Security section for more details.
7. Can STATscript Online be integrated with our existing in house dictation system?
Yes, the STATscript Online platform can be easily integrated with your existing in house dictation system. Your dictations can be picked up from your in-house dictation set up and document files will be delivered back to your in house document management system seamlessly.
8. Can I have all my file transfers on a server specific to my use? Can I have all the files backed up on my server?
Yes. We can do either or both according to your specific requirements.
9. What are online records?
STATscript Online stores audio dictations and transcribed reports online for the contractual period. They can be retrieved using your ID and password. This eliminates the need to maintain a paper copy of records during the contractual period since they can be retrieved, edited, printed, faxed and emailed online. Please note that regulators may require a paper copy.
10. What other features are available with STATscript Online?
There are several features available with STATscript Online:
Features for doctor and medical records manager
- Centralized Login ID for medical records manager
- Audio and Document File Archival as per contractual time period
- Very advanced file (audio and document) retrieval feature
- Automatic and manual (not for medical records manager) file upload and download ability
- Template upload ability
- Online report tracking ability
- File approval and locking through e-signature
- Online billing, Turn-Around-Time and Account Activity report generation.
- File rejection
- Internal Messaging helps doctors remain in contact with STATscript, medical records manager, other doctors and vice versa.
11. What are the initial setup costs for me?
There is no set up fee. You pay for services as they are used with no minimum billing or contractual commitment. Please contact a STATscript sales representative for a detailed price quote at sales@STATscriptOnline.com.
12. How reliable is your service and support?
STATscript has redundant servers that ensure consistent reliability and service. Customer service and support via email is available 24x7x365. Support engineers are always available via email and can address all technical issues at any time of day or night.
13. What savings can I expect from using STATscript Online?
With STATscript's Online Platform, you can expect transcription cost savings of 20-40% in comparison to traditional services. Please contact our sales department at sales@STATscriptOnline.com for more information.
14. In what ways are STATscript services different from those of its competitors?
STATscript Online can be customized according to your specific needs. It is not a "one size fits all" solution; rather it is a flexible, customized and economical solution that can be integrated with your present dictation and transcription style. It is also completely web-based, requiring no hardware or software purchases, upgrades, or modifications.
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